- No upfront hire payment
Not at Fault? Stay on the Road.
If your vehicle has been damaged in an accident that wasn’t your fault, get a like-for-like replacement car — delivered to you, paperwork handled, zero out of pocket.
- Clear Communication
- Suitable Replacement Vehicle
- No Upfront Payment
- Paperwork Support
- Your Journey Continues With Us
Get moving again while your car is off the road.
If you’ve been involved in a not-at-fault accident, you may be entitled to a replacement vehicle at no upfront cost while your car is being repaired or assessed. At Fault Free Replacement Cars, we make the process simple. We arrange a like-for-like replacement vehicle, handle the paperwork.
Fault Free Replacement Cars helps eligible not-at-fault drivers access a suitable replacement vehicle while their own car is being repaired, assessed or considered a total loss.
- HOW WE HELP
Getting Back on the Road Made Easier
Easy Application
Quick 5-minute form to check your eligibility.
Zero Upfront Cost
The at-fault driver's insurer pays. Not you.
Delivered To You
Your replacement car arrives at your door.
Fully Insured
Comprehensive cover with $0 excess included.
Drive As Long As Needed
Keep it until your car is fully repaired.
- Core Service
Not-at-Fault Accident Replacement Cars
Our service is designed for eligible drivers whose vehicles have been damaged in accidents caused by another road user.
After reviewing the accident details, we can arrange a suitable replacement vehicle based on your reasonable transport needs and available vehicles.
We will seek to recover the reasonable hire charges from the at-fault party or their insurer in accordance with the applicable hire and recovery agreement.
- How It Works
Helping you get back to your routine.
01
Contact Us
Call our team as soon as possible after your accident.
02
Eligibility Assessment
We'll confirm your not-at-fault status and explain your options.
03
Replacement Vehicle Delivered
We'll arrange a suitable replacement vehicle quickly and conveniently.
04
Stay Mobile
Drive your replacement vehicle while your car is repaired, assessed, or your claim is resolved.
- Eligibility
Could you be eligible?
Every accident is different. Our team will review your circumstances and explain whether your application can proceed.
- Another driver caused the accident
- More than one vehicle was involved
- Your vehicle requires repairs or assessment
- You can identify the other driver and vehicle
- The at-fault party or their insurer can be contacted
- You have a reasonable need for replacement transport
- You agree to the applicable hire and recovery conditions
- Why Choose Us
Straightforward support after an accident.
A Simple Process
We explain the steps clearly and help you understand what information and documents are required.
Practical Vehicle Matching
We aim to arrange a suitable replacement based on your reasonable needs and the vehicles available.
Clear Communication
Our team keeps you informed during the assessment, vehicle arrangement and approved hire period.
Support With the Paperwork
We assist with the relevant hire documentation and the recovery process so that you do not have to navigate it alone.
Transparent Conditions
We explain that eligibility and cost recovery remain subject to the accident circumstances and the agreement you sign.
- Becoming a Referer
Partner With Us & Get Rewarded
Know someone who has been involved in a not-at-fault car accident? Refer them to Fault Free Replacement Cars, and we’ll take care of the rest.
Our simple referral program rewards panel beaters, mechanics, tow operators, insurance brokers, solicitors, and anyone else who sends eligible customers our way. Every successful referral can earn you a commission, while your client receives a quality replacement vehicle at no upfront cost (subject to eligibility).
Partner with us today and turn your referrals into an additional source of income.
Have questions? Contact our team to learn more about becoming a referral partner.
- FAQs
Frequently asked questions.
Not necessarily. Eligibility is generally based on the accident circumstances, who was responsible, whether the at-fault party can be identified and whether the hire costs can reasonably be recovered.
We aim to arrange a suitable or comparable replacement based on your reasonable requirements. An identical make, model or specification cannot be guaranteed.
The approved hire period generally relates to the reasonable time your own vehicle is being repaired or assessed. The exact period will depend on your circumstances and agreement terms.
- APPLY NOW