Privacy Policy

Fault Free Replacement Cars Pty Ltd respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry or communicate with our team.

1. Information We Collect

When you complete a form on our website, we may collect:

Your name
Phone number
Email address
Information included in your message

We may also collect additional information that you voluntarily provide during a phone call, email conversation or follow-up communication.

Our website may automatically collect basic technical information, such as your browser type, device type, IP address, pages visited and general website usage information.

2. How We Collect Information

We may collect personal information when you:

Submit an enquiry through our website
Call, email or message our team
Request information about our replacement vehicle services
Communicate with us regarding an existing enquiry
Browse or use our website

Where possible, we collect personal information directly from you.

3. How We Use Your Information

We may use your personal information to:

Respond to your enquiry
Contact you regarding your request
Assess whether we may be able to assist you
Explain our replacement vehicle process
Arrange a follow-up conversation
Provide or manage our services
Maintain business and enquiry records
Improve our website and customer service
Prevent misuse, fraud or unlawful activity
Meet legal or business obligations

We will only use your information for purposes connected with your enquiry, our services or our legitimate business activities.

4. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to respond to your enquiry or provide our services.

These parties may include:

Our employees and authorised representatives
Website hosting and IT service providers
Email and customer management providers
Professional advisers
Vehicle providers
Insurers
Repairers
Claims-related service providers
Government or regulatory authorities where required

We do not sell or rent your personal information to third parties.

5. Marketing Communications

Submitting an enquiry does not automatically subscribe you to marketing emails or text messages.

We may only send promotional communications where you have provided consent or where otherwise permitted.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

We may still contact you about an active enquiry, application or service request.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the website and to improve website performance.

Cookies may collect information such as:

Browser and device type
Pages visited
Time spent on the website
General location information
Website traffic sources

You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

7. Storage and Security

We take reasonable steps to protect your personal information from:

Loss
Misuse
Unauthorised access
Modification
Disclosure

Your information may be stored in our website systems, email accounts, cloud storage or business records.

While we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing an access or correction request.

9. Retention of Information

We may retain your personal information for as long as reasonably necessary to:

Respond to your enquiry
Provide or manage our services
Maintain business records
Resolve complaints or disputes
Meet legal, accounting or operational requirements

When information is no longer required, we may securely delete, destroy or anonymise it.

10. Third-Party Websites

Our website may contain links to external websites.

Fault Free Replacement Cars Pty Ltd is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any external website before providing personal information.

11. Privacy Complaints

You may contact us if you believe your personal information has been mishandled.

Please provide:

Your name
Your contact details
A description of your concern
Any relevant information relating to the issue

We will review your complaint and respond within a reasonable timeframe.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services or information-handling practices change.

The latest version will be published on this page with the updated date.